LUXE LINEAR DRAINS, LLC
Privacy statement
Effective date: September 16, 2026
LUXE Linear Drains, LLC operates this website. This statement describes information associated with visits to our website and communications about our products, orders, and support.
Information you provide
When you contact us, we receive the information you choose to send. This may include your name, company, email address, telephone number, shipping address, purchase-order information, product details, photographs, drawings, and proof of purchase.
We use this information to respond to inquiries, review custom requests, confirm availability and order details, coordinate fulfillment, provide product or warranty support, and maintain related business records. Please do not send payment-card numbers or other sensitive information through ordinary email.
We do not use customer information for newsletters, promotional campaigns, or targeted advertising. We do not sell customer information or share it for purposes unrelated to orders, support, necessary business administration, or legal obligations.
Website visits and technical information
This website provides product information, downloadable documents, and email links. It does not provide customer accounts, public message boards, or an on-site checkout.
Cloudflare hosts the site, and Fontshare supplies fonts that your browser requests when pages load. Hosting, security, and font services receive technical connection information needed to deliver their services, which may include your IP address, browser information, and requested resources.
The website code does not add advertising trackers, analytics scripts, or personalization cookies. Hosting and security services may separately process technical information. We will update this statement if our website's data practices change.
Service providers and disclosures
Information needed to fulfill orders or provide support may be processed by service providers supporting email, business administration, delivery, and related services. We may also disclose information when required by law or as reasonably necessary to protect legal rights, address fraud, or respond to security incidents.
Retailer and other third-party websites
Links to AQVA Supply and other third-party websites take you to separately operated services. Purchases and information you provide on those sites are subject to their own terms and privacy statements.
Retention and requests
We retain information for as long as needed to handle inquiries, orders, support, warranty matters, and applicable recordkeeping or legal requirements. No method of internet transmission or electronic storage is completely secure.
You may contact us with questions or requests concerning your personal information. We will review requests in accordance with applicable requirements and may need information to verify your identity. Some information may need to be retained for legal obligations, transaction records, or the handling of claims.
Contact and updates
Email: sales@lineardrains.com
Mailing address: LUXE Linear Drains, LLC, PO Box 8064, Atlanta, GA 31106.
This address is for correspondence, not product returns. Obtain an RMA and current shipping instructions before returning a product.
We may update this statement to reflect changes in our practices. The effective date identifies the latest version.