Good design.
Well documented.

Returns of non-defective products

• Return requests will be considered only within 30 days after receipt of the product.
• Items must be unused and in their original packaging.
• All returns require prior approval and a Return Merchandise Authorization (RMA) number.
• A 25% restocking charge applies to all approved non-defective returns.
• Any outbound shipping charges incurred by LUXE for the original shipment will also be deducted from the refund.
• The customer is responsible for return shipping costs.
• All custom orders are non-returnable.

Email sales@lineardrains.com with your order number, proof of purchase, and the items you wish to return. Once authorized, we will provide the return address and shipping instructions directly. Do not ship items before receiving authorization and current shipping instructions.

Defective-product claims are handled separately under the applicable limited warranty. For approved defective-product claims within the first 30 days after the original product ship date, LUXE pays shipping both ways. The 25% non-defective return restocking charge does not apply to defective-product claims. Warranty shipping after 30 days remains subject to the applicable limited warranty.

The downloadable PDF includes this return policy and the retained limited warranty. No return-shipping address is published. Contact us to confirm the terms applicable to your purchase and obtain current RMA instructions.