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Warranty

Limited Lifetime Warranty:
LUXE Linear Drains, LLC. (“Seller” or “the Seller”) warrants its products to be free from defects in material and workmanship under normal usage for the lifetime of the application in which they were originally installed. In the event of such defects within the warranty period, the company will, at its option, replace or recondition the product without charge. This remedy shall be effective only if the product was installed in accordance with supplied instructions, common installation or use practices and existing building and plumbing codes and legal requirements; has not been subjected to misuse or abuse; was at all times used in a manner consistent with its intended use; was at all times used in installations and environments acceptable to its material and design specifications; was never modified, altered or repaired by anyone other than the Seller; was properly subjected to and passed common testing methods (including pressure testing for potable water and drainage systems) immediately after the product’s installation and before the product is put into service; was not damaged by freezing, corrosion, degradation or other adverse water, atmospheric or other natural conditions; was never subjected to improper protection during the installation or exposure to water pressures or temperatures outside acceptable operating conditions. In addition, Seller shall not be responsible for any incidental, special or consequential damages, including without limitation, lost profits or the cost of repairing or replacing other property which is damaged, other costs resulting from labor charges, delays, vandalism, negligence, fouling caused by foreign material, chemical or any other circumstances over which the Seller has no control. This warranty excludes all costs arising from routine maintenance, including the replacement of any parts required by such maintenance and the replacement of parts required by normal wear and tear. The Seller also reserves the right to modify, alter or improve its product, or parts thereof, at any time without incurring an obligation to notify or modify, alter, improve or replace any product, or parts thereof, previously sold. If, on any occasion, Seller waives any term or condition, this waiver is not to be construed as a continuing waiver. For the purposes of this warranty, the lifetime of the original plumbing system is defined as the lesser of 20 years or the time before the plumbing system was replaced or materially changed. Some States do not allow or have other parameters governing limitations on how long an implied warranty lasts, and some States do not allow the exclusion or limitation of incidental or consequential damages. This Limited Warranty gives you specific legal rights, and you may have other rights that vary from State to State. You should consult applicable state laws to determine your rights.

THE WARRANTY SET FORTH HEREIN ABOVE AND BELOW IS GIVEN EXPRESSLY AND IS THE ONLY WARRANTY GIVEN BY THE COMPANY WITH RESPECT TO THE PRODUCT. THE COMPANY MAKES NO OT HER WARRANTIES, EXPRESS OR IMPLIED. THE COMPANY HEREBY SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 

Returned Goods
No material shall be returned without authorization. When credit is issued it will be at the price charged, less handling charges based on costs of reconditioning, boxing, etc. Products that are obsolete or made to special order are not returnable. No merchandise will be accepted by Seller as a return unless such return is authorized in writing by Seller.

 

Returned Goods & Warranty Service
Returned Goods & Warranty ServiceIn order to return product or receive warranty service, customers must obtain a Return Goods Authorization (“RGA”) by contacting Seller using the following information:

 

MAIL: Customer Service
LUXE Linear Drains, LLC
PO Box 8064 Atlanta, GA 31106
PHONE: 877-398-8110
FAX: 877-388-1239
EMAIL: sales@luxelineardrains.com

 

Returned Goods Procedure

  • RGA requests must reference Seller’s order number, invoice number or the customer’s P.O
  • In order to be received, all returned material must be in multiples of the stated catalog minimum order quantity and in original condition.
  • Specials or custom-made products are not considered normal stock and therefore cannot be returned, except in case of manufacturer’s defect.
  • RGA is invalid if referenced product is not received within 90 days of an RGA issue date.
  • Issuance of the RGA does not authorize the customer to deduct the value of the return; once product is received by Seller and found to be in acceptable condition, Seller will issue a credit memo for returned product when applicable.
  • Seller reserves the right to deny, nullify or cancel an RGA at its discretion.
  •  Seller will only supply product credit for a return or warranty claim.
  • Seller can reject a return for any reason at any time.

Warranty Procedure – Product & Property

  • If there is a warranty claim on a part that involves property or other damage, Seller should be contacted by phone or in writing directly following the loss, and in no case later than 15 days of the date of alleged claim or failure and before any remediation or alteration of the loss site has been started; any notice beyond this time frame or after work has taken place to repair or change the loss site will materially affect the Seller’s ability to adjudicate the claim and will void the warranty.
  • The product in claim and/or its installation should not be modified before review by Seller; alteration of the alleged
    product or installation materially affects the Seller’s ability to establish fault and voids the warranty.
  • Upon submitting the claim according to this procedure and timing, claimant will receive a RGA number from Seller.
  • With the RGA number, claimant should submit a formal report of the claim, including the date of the installation, a
    description of the problem and damage and pictures of the product and damage (if possible). This information should be sent to the above address at claimant’s expense. Seller will not receive or process a claim without an RGA number.
  • Seller will contact claimant with next steps, which may include a visit from a site investigator or other representatives
    of Seller, as Seller reserves the right to investigate all alleged loss sites.
  • Seller shall not be responsible for shipping errors reported 10 days after receipt of material.
  • Seller shall not be responsible for shipment shortages that are signed for as clear.